NOVARA | SORAYA

1. Lining will not be included in an unstitched dress. 

2. Stitched dress will be full 4 pieces (Lining Included and Laces near similar to picture). 

3. This outfit's color may vary slightly due to photographic lighting sources or your monitor setting.

Special Offer!
Make a Full Advance Payment and Get 10% OFF on your order.
Enjoy savings and priority processing on all fully paid orders!

Delivery Timeline
Stitched Dresses Within Pakistan : 8 to 10business days

International:15 to 20 business days

Unstitched Dresses Within Pakistan :2 to 5 business days

International :10 to 15 business days

CARE INSTRUCTIONS:

• Extra Fabric Has Been Used For Shoot
• Original Color May Vary Slightly From The Picture
• Dry Clean Recommended
• Iron The Clothes At Moderate Temperature 
• Do Not Use Bleach, Or Stain Removing Chemicals
• Damp Fabric Should Not Be Exposed To Sunlight

1. Returns

Our return policy lasts [7 days] from the date of purchase. If [ more than 7 days] have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The item must be in its original condition, unused, and with all original tags and packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or personalized items.
• Gift cards.
• Items marked as "Final Sale."

3. How to Return an Item

To initiate a return, please contact us by email or WhatsApp with the following information:

• Your order number.
• Description of the item you wish to return.
• Reason for the return.

You can reach us at:

• Email: info.bismanoor@gmail.com
• Phone/WhatsApp: +92 302 6319254

Once we receive your return request, we will provide you with detailed instructions for returning the item.

4. Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, we will process your refund to your original method of payment. Please note that it may take [15 working days] business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us at the details above. We will guide you through the process of returning the original item and placing a new order for the exchange.

6. Shipping Costs

• If you are returning an item due to an error on our part (e.g., incorrect or damaged item), we will cover the cost of return shipping.
• For all other returns, the customer is responsible for the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within [7] days of receiving the product. We will provide a full refund or replacement, including shipping costs.

8 . Stitching Orders Return Policy

     Once you have confirmed your order for stitching and the stitching charges have been paid, the process is considered final. In the event that you change your mind at any point afterward and decide not to keep the outfit or cancel the delivery, please note that the stitching cost is non-refundable. This is because the service has already been initiated and tailored specifically to your request.

9 . International Orders – Return Policy
For international orders, returns and exchanges are not acceptable.
Customers are requested to satisfy themselves completely before placing an order. You may check the product through live video, pictures, or videos in any way you prefer.
Once an international order is confirmed and dispatched, it cannot be returned or exchanged.